Privacy Policy

1. Who we are

The Pure Cleaning Company is operated by THE PURE CLEANING COMPANY LTD. For the purposes of UK data protection law, we are the controller of the personal information described in this policy.

Website: thepurecleaningcompany.co.uk
Email: thepurecleaningcompany@gmail.com
Telephone: 020 3488 8648

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, telephone number and email address;
• your address or postcode and information about the property;
• details of the cleaning service you request and your preferred dates;
• messages, enquiries and other information you choose to give us;
• booking, payment and transaction records where applicable; and
• technical information about use of our website, where collected through necessary or consented cookies and similar technologies.

Please do not include sensitive personal information in the quote form unless it is genuinely necessary for us to provide the requested service.

3. How we use your information

We use personal information where necessary to respond to enquiries and prepare quotations, arrange and provide cleaning services, communicate about bookings, process payments, maintain business records, deal with complaints or legal claims, protect our business and website, and improve our services using permitted analytics where applicable.

4. Our lawful bases

We only use personal information where we have a lawful basis. Depending on the purpose, this may be because processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, because we have a legal obligation, because it is necessary for our legitimate interests in operating and protecting our business, or because you have given consent.

Where we rely on consent, you can withdraw it at any time. Where we rely on legitimate interests, we consider those interests against your rights and reasonable expectations.

5. Who we share information with

We do not sell your personal information. We may share information only where necessary with people working for or on behalf of The Pure Cleaning Company and trusted providers supporting our website, communications, payments, accounting, IT or other business operations. We may also disclose information where required by law or reasonably necessary to establish, exercise or defend legal claims.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we take appropriate steps required by UK data protection law to ensure that personal information receives suitable protection.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining business and tax records, resolving disputes and meeting legal obligations. Retention periods vary according to the type of information and why we hold it. When information is no longer required, we delete or securely dispose of it.

8. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to those who reasonably need the information for the purposes described in this policy.

9. Cookies

Our website may use cookies and similar technologies. Cookies that are strictly necessary may operate without consent. Where non-essential cookies are used, such as certain analytics or advertising technologies, we will ask for consent where required. More detail will be provided in our Cookie Policy.

10. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include rights to request access, correction or deletion, to restrict certain processing, to object to processing, to receive certain information in a portable format and to withdraw consent where consent is the basis for processing.

To exercise a right, contact us at thepurecleaningcompany@gmail.com. We may need to verify your identity before acting on a request.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner's Office (ICO). Current contact and complaint information is available at ico.org.uk.

12. Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change. The latest version will be published on this page and the date above will be updated.